Questions? We're here.
Whether you're thinking about joining a workshop or need specifics about how we run things, reach out. We answer real questions from real people trying to figure out if narrative craft is right for them.
Where to find us
We operate online, but our support team coordinates from Ukraine. Time zones don't limit us — workshops run across continents, and our team handles inquiries from multiple regions daily.
- 40-richchya Peremohy St, 10
- Kamianske, Dnipropetrovska, 51900
- Ukraine
Direct contact
Need a quick answer? Our team monitors both phone and email throughout working hours. Response times vary by inquiry type, but we typically get back within one business day for most questions.
- +380562271818
- support@vexsoftlexhub.com
- Mon-Fri, 9:00-18:00 EET
Send us a message
Tell us what you need help with. The more specific you are about your situation or question, the more useful our response will be. We read every submission.
Common questions
Most inquiries get answered within 24 hours during weekdays. Complex questions about workshop structure or enrollment might take 48 hours if we need to check with our instruction team. Weekend messages are reviewed Monday morning.
Yes, though we recommend starting with email to outline your questions. This lets us prepare specific information about programs or technical requirements. We'll propose call times that work across time zones if a conversation makes sense for your situation.
Active participants get direct access to instructors through workshop channels. Technical issues go to our support team immediately. For urgent problems during live sessions, there's a dedicated assistance system that bypasses normal inquiry queues.
We answer specific questions about workshop content, time commitment, and prerequisites through email. If you're uncertain whether a program fits your experience level or goals, describe your background and what you're trying to achieve. We'll give you an honest assessment.